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Terms and Conditions for Dalsgaard Innovation A/S

Dalsgaard Innovation A/S
Østrupvej 51
4400 Kalundborg
Phone: +4530644774
VAT: 37130877

Payment

Dalsgaard Innovation A/S accepts online payments with the following credit cards Visa/Dankort, Mastercard, Mobilepay Online, Paypal.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK), Euro (EUR)

Dalsgaard Innovation A/S uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Reservations

Dalsgaard Innovation A/make reservations for typing errors, pricing errors, fluctuating rates of VAT, foreign currency exchange and customs duties, price increases, force majeure, sold-out and deleted goods, and failure to deliver on the part of our suppliers.

Delivery and Shipment

The delivery time for your order is 3-5 days in Denmark and 3-10 days in the rest of Europe.

Dalsgaard Innovation A/S uses GLS – Privat, GLS – Pakkeshop, PostNord – Privat, PostNord – Valgfrit udleveringssted for shipment of your ordered items.

Freight cost is calculated from the weight of the items.

You can choose to have your shipment sent with delivery to your home address or the nearest package shop.

You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.

If you regret your purchase (Withdrawal)

Dalsgaard Innovation A/S offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om info@dalinno.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Dalsgaard Innovation A/S to evaluate the item’s condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Dalsgaard Innovation A/S in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

Dalsgaard Innovation A/S covers return costs to a reasonable extent.

When returning, please contact us at:

Dalsgaard Innovation A/S
Østrupvej 51
4400 Kalundborg
Phone: +4530644774

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

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